Frequently Asked Questions (FAQs) about KPC’s online/mobile giving option by Tithe.ly.

1 – How can I give to Kingston Presbyterian Church?

Just click on the green GIVE button on this website or go to the app store for your android device or Iphone and download the Tithe.ly app where you will be able to find our church and give.  For a one-time gift you don’t have to set up an account. Just follow the prompts and complete the gift. If you plan to give on a regular basis or you want to make a recurring gift, you do need to sign up for an account. It only takes a couple of minutes to set up your account and then you’ll be able to see your giving history and manage your account any time.

2 – Does it cost me anything?

Nope! It costs you nothing to give to your church using Tithe.ly.

3 – Is my Credit / Debit card information secure?

Yes! We take data and payment information security very seriously. All sensitive financial information is stored with bank level security. All information transmitted to our banking partner and on our site is done via an encrypted HTTPS (SSL) connection; and stored by our banking partner to PCI DSS Level 1 compliant standards. The church website connection is also an encrypted HTTPS (SSL) website so all giving through the website also meets the most secure standard.

4 – How will my data be used?

Your personal data will never be sold, traded, or given out to third parties.

5 – How will I know when my credit, debit, or ACH is charged?

Anytime you’re charged you will receive an email confirmation.

6 – How long does it take for my church to receive my gift?

It usually takes about 2-3 days between the time you give and when it appears in your church’s bank account.

7 – What if I accidentally type the wrong amount?

If you make a mistake giving, make sure to contact your church and they can refund the wrong amount, and then you can make another donation for the correct amount. Refunds may take up to 7 business days to appear back in your account. 

8 – How do I edit my information?

If you download the Tithe.ly giving app OR If you create an account on the website you will be able to manage and update all of your account information.

9 – How do I change/cancel my recurring gift? 

In order to change your auto recurring gift fund/designation, you will need to delete your existing recurring gift and then setup a new recurring gift.

10 – How do I change/update my payment method?

If you already have an account with Tithe.ly and would like to change your payment information, you can do so from the Tithe.ly app or by logging into your account online and clicking on “Payment Methods” in the menu bar. You will need to delete your old form of payment and add a new one. For a step-by-step walk through of this you can learn more here.

11. How Does Cover the Fees™ Work?

Cover the Fees™ is a great way for donors to shoulder the cost of the processing fees that are pulled from a transaction. When a donor chooses to cover the fees, their total gift is increased so the church receives their desired amount.

Processing Fees – 2.9% + 30¢ per transaction

ACH/Bank: 1% + 30¢   |   AMEX: 3.5% + 30¢

Fee & Cover the Fees™ Calculations explained: 

Because the fees are pulled out of the total transaction, the gift must be increased by an amount that is slightly larger than what the fee would be if the donor did not choose to cover the fees.

Let’s use a gift of $75 on a VISA card as an example.

If the donor did not choose to cover the fees, the donor would be charged $75 and the church would receive a deposit for $72.53 ($75 – $2.48 (2.9% + $0.30)).

If the donor did choose to cover the fees, the donor would be charged $77.55 and the church would receive a deposit of $75 ($77.55 – $2.55 (2.9% + $0.30)).

As you can see, by the donor choosing to cover the fees, the fee is slightly higher ($2.55 vs $2.48). If we only added the original fee amount of $2.48 to the donor’s gift, the processing fees on the increased gift would result in a net deposit of $74.93 ($77.48 – $2.55 (2.9% + $0.30)).

Formula: 

If you’d like to calculate what the total transaction might be if a donor chooses to cover the fees on a certain amount, you can use this formula:

(G + $0.30) / (1 – (P / 100)) *rounded up to nearest cent
G is the original gift amount
P is the % for the processing (2.9% for VISA/MC, 3.5% for AMEX, and 1% for ACH)

So for our example above:
($75 + $0.30) / (1 – (2.9 / 100)) = $77.55

Crediting the donor:

The fees are pulled from the gift as it is processed, and the net amount after fees is what is deposited into the church’s bank. This means that the donor is always credited the amount that they give. So for our example above, the donor would be credited $77.55 if they chose YES to cover the fees. In that case the church would receive the full $75.00. If they chose NO to cover the fees they would be credited $75 and the church would receive $72.53.

Please contact the KPC Webmaster with any other questions at webmaster@kingstonpresbyterian.org

Thank you for your generosity.